A Formal Letter of Apology - B2 English Writing — Exercise 2

Words: acknowledge – apologise – assure – had – hope – made – regret – should – understand – witnessed

1. I speaking to the visitor in an impatient manner.
2. I would like to for failing to answer your message promptly.
3. I you that the booking procedure has now been changed.
4. The customer every reason to complain about the delay.
5. I you will accept my explanation and sincere apology.
6. My incorrect instructions the guests walk to the wrong building.
7. I deeply the inconvenience that my decision caused.
8. I have confirmed the arrangements before the event.
9. I fully how disappointing the experience must have been.
10. I a colleague place the documents in the incorrect folder.