A Formal Letter of Complaint - B2 English Writing — Exercise 4
Complete the formal complaint letter with the words in the box. Use each word once.
Word box: Although – disappointed – extremely – faithfully – Firstly – However – request – were – wish – would
Dear Sir or Madam,
I ___ to complain about a cooking class I attended at your centre on 18 July. I was very ___ with both the facilities and the way my complaint was handled.
___, the course page stated that all ingredients and equipment were included. When we arrived, we ___ told to purchase several ingredients from a nearby shop. The advertisement also described the kitchen as fully equipped. ___, only four of the eight ovens were working.
Secondly, ___ the booking confirmation stated that participants ___ receive a digital recipe book, no file was sent after the class. I contacted reception twice but received no reply. I was ___ surprised by this lack of communication.
I therefore ___ reimbursement for the ingredients and delivery of the recipe book without further delay. I have enclosed copies of my receipts and booking confirmation.
Yours ___,
Oliver Grant